Thanks and it’s good to see you around again

I haven’t visited your site in a while now, it is looking fantastic.

I agree 100% with your business “method”, you were spending far too many hours giving “customer” service and that was way back then! You have seen a gap in the market and you have taken it.

How would you put it… you are an entrepreneur not a businessman.

Cheers

I’ve never understood the SA mentality that compels people to expect something for nothing.

If someone needs your expertise it’s because they don’t have it themselves or are too lazy to figure it out.

It’s cost you plenty to acquire that expertise and it has a definite value.

The cost of providing a certain amount of basic support is built into your selling price and it’s reasonable to provide a little support to your paying clients but not to all and sundry.

The more people who do what you’ve done by charging for support, the quicker SA will catch a wake-up and start accepting this sensible model as the norm.

Good for you! You’re helping other business owners who are in the same boat too, not just the GPS users.

Tim

Thanks for the support and Yep, depending on the questions (and how deeply you want to delve into the understanding of how and why something works), 30 minutes can buy you quite a few solutions to your problems and frustrations.

Unfortunately, due to the nature of technology in general, it sometimes takes quite a bit of time and effort to fix something really simple.

An example: Last week I had a customer phone me twice to solve a problem he was having with his unit (it was routing all over the place). After 25 minutes on the phone, of me trying to explain to him what I wanted him to do to the unit (checking all the various settings) on his side to troubleshoot the problem (he just didn’t understand half of the things I was asking him to do) he gave up and drove 35km to bring the unit in to me. Once I had the unit in my hands I was able to fix the problem in less than a minute (it was simply an incorrect setting) but it then took a further 20 minutes just to explain to him (and have him actually understand) how the setting that he had chosen was affecting the routing on his unit.

Also unfortunately, you cannot just tell someone to “just leave the settings as they are” without explaining what those settings do and how they work. I have seen quite a few people, who have owned their GPS for a period of time, suddenly discover to their absolute amazement, a setting that has been incorrect the whole time, or the proper way to do a search for an address and this then changes their whole perception of how ‘useful this gadget is now’.

Mad

I appreciate the support.

Mad.

Cheers

Pete